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(John Biddulph LLC)


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Lefatech International Inc ("Lefatech Inc") has the following Refund Policy with respect to software packs, full or ASP licenses.
 
The terms "we" and "us" refer to Lefatech Inc.

All software packs purchased with full license are NON-refundable, but may be exchanged within 30 days from date of purchase. The product to be exchanged may only be exchanged for another software product developed and sold by Lefatech Inc. However, before any new software will be made available, the customer must return to Lefatech Inc, a .Exchange Claim Form.. The .Exchange Claim Form. will be provided to the customer after the customer informs Lefatech Inc that they need such form.  To obtain an exchange, you must notify Lefatech Inc, within 30 days of your original purchase date, that you desire to exchange the product purchased. The .Exchange Claim Form. provided to you must be returned to Lefatech Inc by regular mail only (no e-mail), within 10 days, in order to obtain the exchange.

In order to obtain an exchange, you must provide your correct e-mail address and/or mailing address to Lefatech Inc. Lefatech Inc will not be liable for any claims of non-receipt of merchandise, and/or non-receipt of a .Refund Claim Form. that was a result of an incorrect email address and/or mailing address provided by you to Lefatech Inc. The customer is responsible for providing a correct/working e-mail address.

All ASP license payments (leased lecense) are NON-refundable and NON-exchangeable. You can cancel your reocurrent ASP payment any time you want using the "ASP Cancelation Form". The ASP Cancelation Form will be provided to the customer after the customer informs Lefatech Inc that they need such form.

Fraudulent Credit Card Charges or Fraudulent Claims - All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

THERE ARE ABSOLUTELY NO CANCELLATIONS OF ONLINE ORDERS THAT HAVE BEEN PROGRAMMED FOR IMMEDIATE DOWNLOAD ACCESS. NOR WILL WE ACCEPT CLAIMS OF MISSING THE IMMEDIATE ONLINE LINKS THAT WERE PROVIDED TO YOU TO DOWNLOAD YOUR ORDER. THESE LINKS WILL BE SENT TO GIVEN EMAIL AND WILL BE AVAILABLE FOR 72 HOURS. THERE ARE NO EXCEPTIONS TO THIS CANCELLATION POLICY.

Lefatech Inc. reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on Lefatech Inc's web site. You agree to periodically review our web site, including the current version of our Refund Policy. It is your obligation to review our refund policy for any such revisions.

Last Refund Policy review: July, 2003.

If you have any questions or comments about this policy, our products and services, or your experience with Lefatech Inc, you can use the Feedback page on our site, or write to us at:

Lefatech International Inc
Attn: Lefatech Technical Support
113 Barksdale Professional Center
Newark
DE 19711 USA
Email: Feedback page

Copyright 1999-2004 Lefatech International Inc.
All rights reserved. Read Privacy Policy and Return & Refund Policy.